Return & Refund Policy

At Moosa Nature, we stand behind the quality of our edible dried fruit teas. If you're not completely satisfied with your purchase, we want to make it right. This policy outlines how returns, exchanges, and refunds work.

Last updated: February 2026

30-Day Return Window

You have 30 days from the date of delivery to initiate a return or exchange. After 30 days, we are unable to offer a refund or exchange.

What Can Be Returned

Because our products are consumable food items, the following conditions apply:

• Unopened products — Items in their original, sealed packaging can be returned for a full refund
• Damaged or defective items — If your order arrives damaged, crushed, or with a broken seal, we will replace it or issue a full refund at no cost to you
• Incorrect orders — If you received the wrong product or quantity, we will ship the correct items immediately and cover all return costs

Non-Returnable Items

For food safety and hygiene reasons, the following items cannot be returned:

• Opened or partially consumed products (unless defective)
• Products returned without prior authorization
• Items purchased through third-party retailers

If you experience a quality issue with an opened product — unusual taste, discoloration, or packaging concerns — please contact us with photos and your order number and we will work with you to resolve it.

How to Start a Return

1. Email us at [email protected] with your order number, the item(s) you'd like to return, and the reason
2. Receive confirmation — our team will review your request within 1-2 business days and provide return instructions
3. Ship your return — pack the item(s) securely in the original packaging and ship using the provided label or instructions
4. Get your refund — once we receive and inspect the return, your refund will be processed within 5-7 business days

Return Shipping

• Damaged, defective, or incorrect items — we cover all return shipping costs and will email you a prepaid return label
• Change of mind / other reasons — return shipping is the responsibility of the customer. We recommend using a trackable shipping method

Refunds

Once your return is received and inspected (usually within 2 business days), we will notify you by email. Approved refunds are processed as follows:

• Refunds are issued to your original payment method
• Please allow 5-7 business days for the refund to appear on your statement after processing
• Your bank or credit card provider may require an additional 3-5 business days to post the credit
• Original shipping charges are non-refundable unless the return is due to our error

Exchanges

Want to swap your order for a different blend? We are happy to help. Email us at [email protected] and we will arrange the exchange. The product must be unopened and in its original packaging.

Subscription Orders

If you have an active subscription with Moosa Nature:

• You can cancel, pause, or skip your subscription anytime from your account page or by emailing us
• Cancellations take effect before the next billing cycle — you will not be charged again
• Any orders already shipped are subject to this standard return policy
• No cancellation fees apply

Frequently Asked Questions

This policy applies to purchases made directly through moosanature.com. For products purchased through third-party retailers, please contact the retailer directly. We reserve the right to update this policy at any time.