Privacy Policy

At Moosa Nature, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and what choices you have. This policy applies to all information collected through our website moosanature.com ("Site") and any related services, including email communications and customer support.

Last updated: February 2026

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Place an order — name, email address, shipping address, billing address, and phone number
• Create an account — email address and password
• Subscribe to our newsletter — email address
• Contact us — name, email address, and any information you include in your message
• Set up a subscription — delivery preferences and schedule

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies:

• Device information — browser type, operating system, screen resolution, and device type
• Usage data — pages visited, time spent on pages, clicks, scroll behavior, and referring URLs
• Location data — approximate geographic location based on your IP address
• Shopping behavior — products viewed, items added to cart, and purchase history

Payment Information

All payment processing is handled by Shopify Payments and Stripe. We do not store your credit card number, CVV, or full payment details on our servers. These providers are PCI-DSS compliant and handle your financial data securely. For more information, see Shopify's Privacy Policy and Stripe's Privacy Policy.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and refunds
• Manage your account and subscription preferences
• Send transactional emails (order confirmations, shipping updates, subscription notifications)
• Send marketing emails and newsletters (only if you opted in — you can unsubscribe at any time)
• Improve our website, products, and customer experience based on usage patterns
• Prevent fraud and protect the security of our Site
• Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Site. Here are the services we use:

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of our Site (such as the shopping cart) may not function properly.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers who help us operate our business:

• Shopify — e-commerce platform and checkout
• Stripe — payment processing
• Shipping carriers (USPS, UPS, FedEx) — order fulfillment and delivery
• Mailchimp — email marketing (only if you subscribe)
• Google — analytics and advertising
• Hotjar — website behavior analytics

These providers only have access to the information necessary to perform their services and are contractually obligated to protect your data. We may also disclose your information if required by law, court order, or governmental authority.

5. Email Communications

Transactional emails (order confirmations, shipping notifications, subscription updates) are sent automatically when you make a purchase or manage your subscription. These are not marketing and cannot be unsubscribed from.

Marketing emails (newsletters, promotions, new product announcements) are only sent if you voluntarily subscribe through our newsletter form. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by emailing us at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Order data — retained for at least 5 years for tax, accounting, and legal compliance
• Account data — retained until you request account deletion
• Newsletter subscribers — retained until you unsubscribe
• Analytics data — retained according to each provider's data retention policies

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our Site uses SSL/TLS encryption to secure data transmitted between your browser and our servers. Payment information is handled by PCI-DSS compliant processors (Shopify and Stripe).

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data (subject to legal retention requirements)
• Opt out of marketing — unsubscribe from promotional emails at any time
• Data portability — request your data in a commonly used, machine-readable format

To exercise any of these rights, email us at [email protected] with the subject line "Privacy Request." We will respond within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information. To submit a CCPA request, email us at [email protected] with the subject line "CCPA Request."

10. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly. If you believe your child has provided us with personal information, please contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

This policy applies to moosanature.com. See also our Terms of Service, Return Policy, and Shipping Policy.